On-Site Services (Commercial Clients)

There is no better place to get a good sense of how technology should work than in the environment it needs to work in. And sometimes it’s simply too inconvenient to take your devices out of the office. That’s why many of our services are tailored of on-site service so we can fully understand your needs and what role your technology needs to play in powering your business.

Hardware and Software Sales

We know how difficult it can be to sort through all the comparable details, configurations and features when acquiring new technology. That’s why we’re here to help. Starting from a needs analysis and taking you through your options, our team gives you the hands-on guidance to match the right tech with your organization’s needs.

Hardware or Software Setup & Configuration

Acquiring new technology can be an exciting time, but it’s usually overshadowed by the daunting task of setting up, configuring and installing all of the associated software and connection points. We can come on-site to make sure your technology gets setup correct, the first time.

Network Design & Configuration

Most companies have already taken advantage of the power of intranet (internal) networks, but many are still using inefficient and lagging networks. Bring our team onboard and we’ll design a network that works, configure your access points and ensure your plan is sustainable and scalable, as your needs change.

Scheduled & Preventative Maintenance

Let’s face it, our businesses run on technology and we need that technology to keep working efficiently so it can empower us and not drag us down. Keeping your technology running at optimal levels doesn’t have to be expensive or complex. We’ll develop a schedule that works best for your organization and visit your site(s) regularly to keep your business moving.

Disaster Planning, Recovery and Simulation

The only constant is change, and your technology isn’t going to keep running for ever. Computers, Smartphones, Laptops, networks – they all fail at some point. We know this so we want to help you plan ahead by having a disaster restoration strategy that gets you back up to speed with as little interruption possible to your business. But, if your business does suffer a critical failure, we can help get you back to operations. Lately, we can run schedule disaster restoration simulations to ensure your backups and support systems are doing their job.

Security and Managed Services

Protection for both physical network and cloud applications.  Contact us for more information.

Physical network security powered by Watchguard

• Powerful Security Firewalls with integrated IPS (Intrusion Protection), Web Blocker, Spam Blocker, Gateway AntiVirus.
• Secure VPN access protected by AuthPoint MFA (Multi Factor Authentication)

Endpoint MDR powered by Field Effect

• Endpoint detection and response
• Network detection and response
• Cloud detection and response
• DNS firewall and content filtering
• Vulnerability detection
• 7/24 SOC (Security Operations Centre)

Email and Microsoft 365 security powered by Checkpoint

• Spam and phishing email filtering
• Zero day malware and ransomware protection
• Account takeover and insider threat protection
• Data leak protection
• Automated quarantine

Data Protection powered by Acronis

• Backup physical workstations to Acronis Cloud
• Backup Microsoft 365 email boxes and shared resources (OneDrive, SharePoint)
• Data stored encrypted in Canadian data centre
• Multiple Geo-location options available

 Managed DMARC protection powered by Palisade

• Prevent email spoofing and phishing
• Improve email deliverability

Managed Services

• Monitor and support both workstations and servers
• Automated patch management
• Automated alerting and monitoring

In-Store Retail Services

Is it easier to bring your devices to us? Need to a more hands-on approach to purchasing your technology? Then come and visit us at 121 Montreal road and let our team provide you with the expertise only long-standing local technologists can.

Hardware & Software Retail Sales

Do you prefer to get your hands on technology before you buy it? We understand. Come by our retail store and we browse the different devices an technology before you buy. Our in-store experts can handle any of your questions and provide he level of support you expect from your local computer expert.

Hardware Service, Repair & Technical Support

With so many moving parts, it’s no wonder how our devices get muddled up with issues, viruses or simply breakdown. Bring your device by our store and we can see what it’s going to take to get your technology back up to speed and working for you. Leave it in the hands of locally trusted experts.

Current Service Pricing

Diagnostic / Estimate (Minimum Bench Fee)                                                                      $45 + HST
Identify problems in your system with recommendations for repair
Fee applies to refused repairs/quotes

Virus/Malware Removal/System tune-up                                                                  $90-$135 + HST
Remove viruses, malware, spyware, trojans, etc.
Install latest windows updates & AV

Operating System Installation (Windows & Mac)                                                              $90 + HST
Install latest O/S version and all updates
Install latest hardware drivers
BIOS & Firmware updates if applicable

Hard Drive Replacement & Data Recovery                                                                        $135 + HST
Recover existing data to new hard drive
Updates & fixes to existing O/S if applicable

Data Transfer to New Computer                                                                                              $90 + HST
Complete clone of existing O/S or:
Transfer Data (Pictures, Documents, Favorites, Etc)
Transfer Emails/Contacts
Install supplied software

Instore Rate                                                                                                                        $90 + HST / Hour

Onsite Rate (Commercial Clients) (1 Hour minimum)                                        $125 + HST / Hour